MANAGEMENT PHILOSOPHY
The management motto is Fair and Friendly. What this means is that each staff shall be rewarded or complemented when he/she does well and punished when at fault.

Each of these actions will be done in a friendly manner. We believe in harmonious working relationships within the company without abdicating our duty to manage. We believe in building trust and respect between staff and management to enable people freely and maximally contribute towards organizational goals.Persistent negative sanctions of staff as a show of power is self-destructive. It has no place in Enhas.

Management wishes to encourage the spirit of self-policing i.e. staff act as counselors of each other in terms of keeping malpractices at bay.

The company has after a series of consultations between management and staff come up with COMPANY VALUES. The Enhas Values are propagated, reminded and adhered to by management as well as staff.

ENHAS VALUES

• EXCELLENCE IN SERVICE
• FAIR AND FRIENDLY
• PUNCTUALITY
• TEAMWORK
• HONESTY
• GENEROSITY / HAPPINESS
• LEADING BY EXAMPLE
• TRAINING
• HEALTH AND SAFETY

1. EXCELLENCE IN SERVICE

• PROVIDING CONSISTENT QUALITY SERVICE TO OUR CUSTOMERS.
• GIVING THE BEST SERVICE TO OUR CUSTOMERS BEYOND THEIR EXPECTATIONS.
  
  2. FAIR AND FRIENDLY
  
  
• MANAGEMENT IS COMMITTED TO BE FAIR AND FRIENDLY WITH STAFF AND CUSTOMER.
• MANAGEMENT STYLE AIMED AT ENSURING AND SUSTAINING QUALITY SERVICE DELIVERY.
• APPLY COMPLIMENT OR REPRIMAND TO OUR STAFF WHEN IT IS DUE.
• MANAGERS WILL ALWAYS BE COURTEOUS AND RESPECTFUL OF THEIR STAFF AND CUSTOMERS.
  
  3. PUNCTUALITY
  
  
• ON-TIME SERVICE DELIVERY TO OUR CUSTOMERS.
• RESPECTING AND HONOURING OUR CUSTOMERS TIME, NEEDS AND DUTIES.
• COME TO WORK ON TIME AND STAY TILL THE JOB IS FINISHED.
  
  4. TEAM WORK
  
  
• WE SHARE OUR ABILITIES TO PROVIDE QUALITY SERVICE.
• STAFF WILL ALWAYS BE READY TO HELP EACH OTHER IN VIEW OF SPEEDING UP THE JOB AND TO ACHIEVE BETTER QUALITY SERVICE.
  
  5. HONESTY
  
  
• BEING SINCERE AND TRUSTWORTHY TO OUR CUSTOMERS AND COLLEAGUES.
• ENHAS PEOPLE ARE STRIVING TO HAVE A ZERO PILIFERAGE COMPANY.
• NO TOLERANCE FOR FRAUD.

  6. GENEROSITY / HAPPINESS

• HAVE AN OUTGOING AND GOOD HEART TO SERVE OUR CUSTOMERS.
• THE WILL AND DESIRE TO HELP OR SHARE OUR KNOWLEDGE AND ABILITIES WITH OUR COLLEAGUES.

  7. LEADING BY EXAMPLE

• LEADERSHIP STYLE THAT GUIDES AND GROOMS STAFF.
• ROLE MODEL AMONG STAFF BY THE LEADERS.

  8. TRAINING

• TRAINING IS THE MAIN STRATEGY TO ATTAINING AND MAINTAINING EXCELLENCE IN SERVICE.
• EVERYBODY IN ENHAS IS ENTITLED TO CONTINUOUS TRAINING.
• IT IS COMPULSORY FOR ALL TO PARTICIPATE.
• MANAGERS ARE NATURAL TRAINERS OF THEIR STAFF.

  9. HEALTH & SAFETY

• THE WELL-BEING OF STAFF IS OF GREAT CONCERN AND INTEREST TO THE MANAGEMENT.
• SAFETY AND SECURITY TO OUR CUSTOMERS AND STAFF IS PARAMOUNT .