Passengers

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Delighting customers
Our 150 passenger service staff are the key interface between our client airlines and their passengers. The team ensures smooth handling of passengers from check-in to boarding, offering a warm experience for over 2000 air travellers daily. Safety is at the heart of everything we do.

ENHAS provides assistance to passengers with special needs, including unaccompanied minors, the blind, deaf, those with reduced mobility and the elderly.

We verify and advise about the authenticity of travel documents, check in passenger baggage and help you through immigration and security procedures.

In cases of Disruptions, including delays, cancellations, and diversions, we inform passengers what course of action has been taken.

Aircraft Cabin Cleaning
At ENHAS, we deliver a clean & tidy aircraft cabin.

TRAVEL DOCUMENTS VERIFICATION
To ensure that Enhas Security Staff effectively verify all travel documents, in partership with immigration liason office of Netherlands, United States of America, Australia, United Kingdom and Canadian High Commissions in Nairobi, continous training has been offered in order to detect and eliminate impersonation and falsification of Travel documents.